In her day-to-day role, Jenn is responsible for assisting contractors as they troubleshoot Steffes ETS heating systems during installations and repairs. She is also available to help homeowners understand how their heaters operate. She does this while ensuring ETS documentation and troubleshooting information is up to date.
One of her favorite projects in the last three years has been developing and improving the Steffes Technical Resource Library, an online catalog of documentation available for contractors to troubleshoot and install heaters and their controls.
“Collaborating with the ETS team has definitely helped me gain confidence in my role. I love working with the people in the ETS department and learning from them every day,” she said. “It’s not just the people who are right around you that you work with every day, but everyone here is so friendly. They’re always smiling and really seem to enjoy what they do.”
Jenn enjoys scrapbooking, crafts, decorating, and reading in her spare time. If you have ever seen one of Steffes’s Christmas Trees at Dickinson’s Festival of Trees event, she is absolutely the brains and the talent behind the operation!
In addition to serving the Southwest Disaster Coalition and on the Eldercare/Public Transit board, Jenn has a brand new grandson named Ted, who keeps her very busy – though she insists she is far too young to be a grandmother!