Documentation:

Steffes Connect User’s Guide

Power Line Carrier (PLC) Transceiver Manual 

Connecting PLC Transceiver to Steffes Connect via Internet  

Power Provider Rate Schedule Request Form

General Questions:

Is there a Steffes Connect App for my Smart Phone?
No. Steffes Connect is a web portal, not an app. However, the Steffes Connect web page can be made to appear as an app easily using most standard phone/browser combinations. For examples on how to complete this process, consult the Steffes Connect User’s Guide.
How can I connect my Transceiver to the Internet?
Wireless internet (Wi-Fi) or an ethernet cable can be used for network connection. For instructions use Connecting PLC Transceiver to Steffes Connect via Internet.
How much data does the Transceiver use?
The Transceiver communicates with the Steffes Connect portal every five seconds, but the message that is sent is very small. The Transceiver should use less than 10 MB of data per month if it is always online. For comparison, that would be the equivalent of uploading a few pictures or watching less than a minute of a YouTube video.
How far can I install my Transceiver away from the router?
The exact range for Wi-Fi will depend on the physical environment (eg walls, floors, ceilings, appliances, furniture) between the router and the transceiver, along with the strength of the router signal. Maximum range for the indoor transceiver antenna is expected to be around 200-500 feet with a standard router. Maximum range for the outdoor transceiver antenna is expected to be around 500-1000 feet with a standard router.
My Power Provider is not on the list of available options when I tried to register my location. How do I get it added to that list?
How can I find out the rate schedule that my transceiver is following?
Contact your Power Provider for information on their available rate schedules. If the appropriate location is not available, contact Steffes Technical Support for available schedules in your area.
I received a notification that my Transceiver is offline. What can I do to fix it?
Troubleshoot the internet connection with the following steps:
  1. Check the internet source used by the Transceiver.
    • Check power connection to router.
    • Check router connection to internet.
    • Check router signal strength. Can another device connected to the internet with the router?
    • Turn router ON/OFF to reset internet connection.
  2. Check that the transceiver is linked to the correct Wi-Fi network and that the password is correct. Follow directions in the Network Configuration section of Connecting Transceiver to Steffes Connect via Internet to make certain that the correct network has been selected.
  3. Contact your local dealer to troubleshoot the system. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.
My heater is displaying PLC Fail. What can I do to fix it?
If the heating system is showing PLC Fail on the display, it can be a programming issue, a problem with the transmitting device or the receiver, or it can be something interfering with the communication signal between the transmitting device and the receiver. In order to determine what is causing the problem, contact your local dealer and have them troubleshoot the system. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.
My heater is showing an incorrect outdoor temperature. How do I fix it?
If the heating system is showing an incorrect Outdoor Temperature, contact your local dealer and have them troubleshoot the system. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.
My home thermostat shows a different temperature from the indoor temperature on my Steffes Connect account. Why might this happen and how can I fix it?
  1. When using an indoor Transceiver, the indoor temperature sensor may be located inside the transceiver enclosure. Thus, reading the temperature inside of the enclosure instead of where your thermostat is mounted. For more accurate temperatures, have your local dealer install a Remote Room Sensor. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.
  2. If you have already installed a Remote Room Sensor, there may be a small offset between the thermostat and the Steffes sensor. The display in the Steffes Connect portal can adjust to account for this offset. For more detailed instructions on how to adjust your displayed indoor temperature, see the edit device section instructions in the Steffes Connect User’s Guide.
  3. If the indoor temperature displayed by the transceiver remains constant, fluctuates significantly, or is drastically out of range, contact your local dealer to troubleshoot the system. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.
I misplaced my Steffes Connect Card with MAC Address and Verification Code and I need to make changes to my system. How can I get this information?
To gain information about your unit’s identification, the unit must be opened, which requires a licensed contractor to ensure your safety. If you need help finding a contractor or dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.