Steffes Connect FAQ

Steffes Connect is a web portal, not an app. However, the Steffes Connect webpage can be easily bookmarked on a smart phone to appear as an app. For instructions on how to complete this process, consult the Steffes Connect User’s Guide.

Wireless internet (Wi-Fi) or an ethernet cable can be used for network connection. For instructions, use Connecting PLC Transceiver to Steffes Connect via Internet.

The Transceiver communicates with the Steffes Connect portal every five seconds, but the message that is sent is very small. The Transceiver should use less than 10 MB of data per month if it is always online. For comparison, that would be the equivalent of uploading a few pictures or watching less than a minute of a YouTube video.

The exact range for Wi-Fi will depend on the physical environment (e.g., walls, floors, ceilings, appliances, furniture) between the router and the transceiver, along with the strength of the router signal. Maximum range for the indoor transceiver antenna is expected to be around 200-500 feet with a standard router. Maximum range for the outdoor transceiver antenna is expected to be around 500-1000 feet with a standard router.

Please submit the Power Provider Rate Schedule Request Form.

Contact your Power Provider for information on their available rate schedules. If the appropriate location is not available, contact Steffes Technical Support for available schedules in your area.

Troubleshoot the internet connection by following these steps:

1. Check the internet source used by the Transceiver.
   • Check power connection to router.
   • Check router connection to internet.
   • Check router signal strength. Can another device be connected to the internet with the router?
   • Turn router ON/OFF to reset internet connection.
2. Check that the transceiver is linked to the correct Wi-Fi network and that the password is correct. Follow directions in the Network Configuration section of Connecting Transceiver to Steffes Connect via Internet to make certain that the correct network has been selected.
3. Contact your local dealer to troubleshoot the system. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.

If the heating system is showing PLC Fail on the display, it can be a programming issue, a problem with the transmitting device or the receiver, or it can be something interfering with the communication signal between the transmitting device and the receiver. In order to determine what is causing the problem, contact your local dealer and have them troubleshoot the system. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.

If the heating system is showing an incorrect outdoor temperature, contact your local dealer and have them troubleshoot the system. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.

1. When using an indoor Transceiver, the indoor temperature sensor may be located inside the transceiver enclosure. Thus, reading the temperature inside of the enclosure instead of where your thermostat is mounted. For more accurate temperatures, have your local dealer install a Remote Room Sensor. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.
2. If you have already installed a Remote Room Sensor, there may be a small offset between the thermostat and the Steffes sensor. The display in the Steffes Connect portal can adjust to account for this offset. For more detailed instructions on how to adjust your displayed indoor temperature, see the edit device section instructions in the Steffes Connect User’s Guide.
3. If the indoor temperature displayed by the transceiver remains constant, fluctuates significantly, or is drastically out of range, contact your local dealer to troubleshoot the system. If you need help finding a dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.

If the device is linked to a Steffes Connect account, the MAC Address can be found on the Device Detail page of the web-application. Steffes Tech Support can provide you the verification code if you call them with your MAC Address. If the device is not linked to a Steffes Connect account, the unit must be opened to gain information about your unit’s identification which requires a licensed contractor to ensure your safety. If you need help finding a contractor or dealer in your area, please contact one of our sales representatives at 1-888-783-3337 or use our dealer locator.

Room temperature setback is a simple strategy to help save cost by reducing how often your heating system operates. This is achieved by allowing the temperature in the home to adjust to a lower temperature when away from the home for an extended period of time. See setback section of the Steffes Connect User Guide for additional information.

Weather Forecast allows the average temperature for the upcoming 24 hours to be used as the outdoor temperature. This temperature is based on the zip code for the device location, allowing the heater to be prepared for future heat calls. Current Outdoor Temperature is received from a sensor installed outside or in the transceiver device. This gives the current temperature reading to the Steffes heater. See Weather Forecasting in the Steffes Connect User Guide.

Steffes Connect could send multiple notifications depending on how these are set up. You can personalize the email and text notifications for each device. See the Notifications Settings section of the Steffes Connect User Guide for information on how to adjust notifications.